Trvl Porter FAQs
What is Trvl Porter?
Trvl Porter is an online personal styling, clothing rental, style concierge service for your trip. We have many facets of our business that make us unique. Not only do we give you freedom while traveling by eliminating large luggage, but we also take care of all the outfit planning and packing by lending you a personalized travel wardrobe to your hotel destination. Our stylists hand select items based on your style and trip details and then send you options to approve for your trip. Those items will be sent to your hotel upon check-in. Enjoy your fabulous travel wardrobe! When you check-out you will leave the items in the provided prepaid shipping envelope and leave it with the front desk. If there is something you absolutely can’t part with, we offer a discount off the retail price!
How does it work?
1. Fill out your style and trip details
Get started by filling out a Style + Trip Profile. This information helps us not only understand your style, size/fit preferences and body shape, but also your trip details, including location, check-in date, duration and itinerary. Completing this should take less than 10 minutes.
2. Pay the $50 styling fee and receive personalized options to approve
We charge a $50 styling fee, which will be applied towards your first item. Once paid, our stylists will create a personalized travel wardrobe for you to approve. Confirm up to four items for your trip. Additional items are $65 each and we will send a payment link after you confirm your selections. Selections must be made 7 days before you check-in.
3. Pack your essentials
Pack your favorite essentials into your carry-on, such as makeup, sleepwear, shoes, undergarments, denim and a backup outfit. We’re still in the early stages of our business and want to make sure you have the most positive experience.
4. Pick up your travel wardrobe + enjoy
When you arrive at your hotel, pick up the package under your name. *When opening package, please make sure to keep the prepaid shipping envelope for the return.
If items need to be pressed, please check care label and either iron or request housekeeping to steam. *Additional charges may apply.
Wear and enjoy items for up to three days. If there are any problems, please email firstname.lastname@example.org.
Share your travel and style journey with us by tagging @trvlporter and #mytrvlwardrobe
5. Drop items at front desk
When checking out, place and seal items in new prepaid shipping envelope. Make sure to leave at the front desk and ask for them to ship with their outgoing FedEx mail.
If you would like to keep any items, please email us for pricing (up to 50% off retail) and we’ll send you information. Let us know what you’re keeping and we’ll send an invoice.
6. Complete the post-trip survey
We will email you a post-trip survey so you can give us specific feedback about fit and style of each item. With this information, we're able to send you better options on your next trip because we have a better understanding of what did and didn’t work for you.
Why should I use Trvl Porter?
1. Trvl Porter creates a truly personalized experience for each traveler. Based on your style and trip information, stylists hand select options that will be perfect for you. We are your personal style concierge for your travels and we make preparing for a trip and traveling, effortless.
We are transforming the way people travel and experience fashion by eliminating luggage and lending you a personalized travel wardrobe that will be waiting for you at your hotel when you arrive. Enjoy stylish and contemporary wardrobe options each time you travel, without the cost of purchasing brand new items (that may only be worn once).
2. You will save energy and time because you didn't have to waste it on outfit planning, packing, standing in line at ticket counters / baggage claims and hassling with your bags to and from the airport.
3. By eliminating luggage you also are doing a large part in reducing CO2 emissions that result from weight on an airplane. Use Trvl Porter and reduce your carbon footprint.
4. By renting fashion you are saving water, electricity and emissions that it takes to manufacture a new item of clothing. Also, renting is a more sustainable option as opposed to buying and then throwing out.
How much does the service cost?
$50 for the styling fee each time. This fee covers your first item and each additional item is $65. We currently offer a maximum number of four items. If you’d like to keep something, we offer a discount up to 50% off of the retail price, each item is different. We’ll send you direct information on the item you’d like to keep, along with an invoice.
What is included in the cost of each item?
There are no shipping and handling fees. We take care of that for you, both ways. Insurance is included and covers minor damage and stains. If the item is damaged beyond repair, the fee is the retail price of the item. If the item is never returned, the fee is double the retail price of the item.
When is my ordered shipped?
We automatically select the correct shipping option to ensure your items arrive to you by your hotel check-in date.
Will I be able to track my shipment?
Yes, once your package is on it’s way, you will receive an email with a tracking number.
What if I need to change my hotel address?
Please notify us ASAP if you have a change to your hotel address. We typically send the package 6 days in advance, so you would need to let us know before we ship it out. If we end up shipping to a hotel address you aren’t staying at (because there wasn’t enough notice given to us), you will need to go pick up the package from the original address. Failure to return the items will result in a penalty fee of double the retail price of the items charged to your card.
Do you ship internationally?
At this time we only ship orders within the U.S. Hawaii and Alaska require $65 extra shipping cost. Orders must also be returned from within the U.S.
What types of items can I expect?
We currently offer outerwear, sweaters, tops, dresses, pants, skirts, shorts, jewelry and bags.
What brands do you offer?
We work with over 50 established and emerging brands that are based in the United States including Diane Von Furstenberg, Lovers and Friends, Rebecca Minkoff, Vince, Tory Burch, Elizabeth and James, Derek Lam 10 Crosby, Aella, Calvin Klein, Alice + Olivia, Young Fabulous and Broke, dRA and Saylor to name of few.
A fun part of our service is that we introduce you to designers and brands that are based in the city you’re traveling to. That way you’ll get to discover something new and support local brands.
What sizes do you carry?
We currently carry women’s sizes 0-14 and XS-L and maternity XS-XL. We offer some petite length pants. As we grow and evolve we’d love to offer additional sizes.
Can I request specific items?
Yes, when you fill out your style and trip details and you’re telling us about the items you’d like for each occasion on your trip, determine (casual, cocktail, etc) then explain what the item is for (beach, business conference, lunch meeting, etc) and be specific in the other box if you want something in particular (red shift dress with sleeves, tan blazer, fur coat, etc).
What if the items I ordered don't fit or have an issue?
This is a part of our business we are working on really hard! It can be stressful not knowing if your items will fit like you expect. We unfortunately cannot guarantee that every article of clothing will fit perfectly. We promise to do our very best to follow the sizes you provided us. At this point, until we get the fit down, we suggest you bring two back up outfits to ensure that you have the best experience. However, we are working on an option for a few cities where you can have an on-demand stylist bring additional items right to your hotel.
If you get a stuck or stubborn zipper, try running a bar of solid soap along the zipper teeth, which will help you zip more easily.
If absolutely nothing works out in your travel wardrobe, please email email@example.com, we are happy to give you a Trvl Porter credit (less the cost of shipping and accessories).
Can I tailor any items?
No, we do not allow alterations on any of our clothing. If need be, you can temporarily "hem" with Hollywood Temporary Hem Tape Strips, provided you remove it prior to sending back.