WHY SHOULD I USE TRVL PORTER
1. Personalization + Ease: We are your personal style concierge for your travels, expertly curating your dream ensembles for any adventure. Discover fresh, contemporary styles every time you hit the road.
2. Save Time + Energy: Get 4-7 hours of your travel prep time back: We eliminate outfit planning, outfit shopping, packing, plus time sorting out baggage fees and waiting at baggage claim. Not to mention, mitigating the risk of potential lost luggage!
3. Members-only perks: Come Spring 2019, we are unveiling juicy perks guaranteed to further elevate and alleviate your every travel experience.
4. Sustainability: By ditching bulky baggage, you reduce CO2 emissions by lowering the planes’ weight. By renting fashion instead of buying, you save the water, electricity and emissions needed to manufacture new items.
5. Fun + Economical: Who doesn’t want a rotating travel wardrobe for a quarter of the retail price? Ditch your buyer's remorse and leave the shopping to us.
HOW MUCH DOES THE SERVICE COST
Your personally styled rental travel wardrobe starts with two items minimum for $130 ($65 each). Select as many additional items as you need for your trip for $65 per item for up to 2 weeks. An additional charge for the items recurs after 2 weeks. We take care of shipping and handling both ways.
WHAT IF I DON’T HAVE A TRIP PLANNED
No problem! You can still create a profile and begin the process by entering in your style and fit preferences. When you've booked your trip and have a plan (lucky you!), we quiet your packing woes. Log in to your profile and enter your trip details at least one week before you take off.
WHAT TYPES OF ITEMS CAN I EXPECT IN YOUR SELECTIONS
Trvl Porter's clothing offerings include: Outerwear, sweaters, jackets, tops, dresses, pants, skirts, rompers and jumpsuits. We have 7,000+ items in our portfolio and ensure you always get the latest and greatest fashions curated to your style and trip itinerary.
HOW LONG CAN I KEEP THE ITEMS
Items can be kept 7-10 days, depending on your trip. Please ship back as soon as you check out!
CAN I REQUEST SPECIFIC ITEMS
Of course! When you fill out your trip and style details, you may select casual, work, cocktail, etc., and indicate what the item is for (beach, business conference, fancy date, etc.). Be as detailed as you’d like!
WHAT BRANDS DO YOU OFFER
We work with hundreds of established and emerging brands that are based in the United States including Diane Von Furstenberg, Paige Denim, Lovers and Friends, Halston Heritage, Milly, Rebecca Minkoff, Vince, Tory Burch, Elizabeth and James, Derek Lam 10 Crosby, Parker, Fame and Partners, Blaque Label, Calvin Klein, Alice + Olivia, Dress the Population, Thakoon, Young Fabulous and Broke, Saylor and Sanctuary to name of few.
A fun part of our service is that we introduce you to designers and brands that are based in the city you’re traveling to. That way you’ll get to discover something new and support local brands.
WHAT SIZES DO YOU CARRY
We currently carry women’s sizes 0-14 and XS-XL, select brands in maternity XS-XL and select brands in petite length pants. As we expand our business, we will expand our size list.
HOW DO I KNOW MY TRAVEL WARDROBE WILL FIT
Our expert stylists will use your Style + Fit Preferences to determine what size/style is best for you. The more you utilize our service and provide feedback, we will better be able match your wardrobe with the size and brands that will match your body type.
WHEN IS MY ORDER SHIPPED
We automatically select the appropriate shipping option to ensure your items arrive 1-2 days before your accommodation check-in date. Your USPS tracking details will be in the Lookbook section of your profile.
CAN I TAILOR ANY ITEMS
No, we do not allow alterations to our clothing. If need be, you may temporarily "hem" with Hollywood Temporary Hem Tape Strips, or use safety pins to bring in seams or straps. Any temporary adjustments must be removed prior to sending the item back.
WHAT IF THE ITEMS I ORDERED DON’T FIT OR HAVE AN ISSUE
As with any clothing item ordered online, unfortunately we cannot guarantee that every piece will fit perfectly. To be safe, we suggest you bring a few of your staple items in your carry-on to ensure that you have some of your favorites on hand. We are working on an option where an on-demand stylist will bring additional items straight to your hotel!
If items need to be pressed, please check care label and either iron or request housekeeping to steam. *Additional charges may apply.
Any issues, please drop us a line: email@example.com.
WHAT HAPPENS IF I DAMAGE OR LOSE AN ITEM
Typical “wear and tear” is acceptable. Severe damage, lost items and theft are not included. In these cases, you will be charged 90 percent of the retail price.
WHAT IF I FALL IN LOVE WITH SOMETHING AND WANT TO PURCHASE
We understand we may spark a love affair between you and your new pieces! If this is the case, we offer a discount off of the retail price. Send us an email at firstname.lastname@example.org with the item(s) you wish to purchase and we will send you pricing. In our experience, rental is the best way to "try before you buy."
I DON’T SEE THE CLOTHING SELECTIONS IN MY LOOKBOOK :(
Once you submit your trip and style details, our stylists will review and personalize a set of options based on the information you provided. Your custom travel wardrobe will be available to approve in the Lookbook section of your profile 10 days before the check-in date of your trip. You will receive an email notification when it's ready.
WHAT IF I NEED TO CHANGE MY ACCOMMODATION ADDRESS
Please notify Trvl Porter ASAP about an address change either by logging into your profile and updating your trip in the calendar section, or by emailing us. We traditionally send your package five days in advance of your departure, so you must alert us of the change prior to your ship date. If Trvl Porter is not given sufficient notice and, therefore, proceeds with shipping to the original address provided, the recipient will be responsible for retrieving the items. Failure to return the items will result in a fee of 90 percent of the retail price of the items, charged to the card on file.
WHAT CITIES DO YOU SHIP TO
We ship to all cities in the U.S. Currently, we do not ship internationally.
WHY DO YOU SAVE MY CREDIT CARD
Before proceeding with your trip details, we collect your credit/debit card information through a secure site, Stripe. Rest assured, you will not be charged! We are actively working on streamlining the checkout process, while also ensuring we can be safe in the event of lost or damaged items.