Trvl Porter FAQs
What is Trvl Porter?
Trvl Porter is a new and convenient way to travel and experience fashion. We are an online fashion rental and style concierge service that allows you to have designer clothing ready and waiting when you arrive at your destination. Not only do we give you freedom while traveling by eliminating large luggage, but we also take care of outfit planning and packing by lending you a personalized travel wardrobe, delivered right to your hotel.
Our stylists hand select items based on your style and trip details and then send you options to approve 7-10 days before your trip. When you check-out you simply leave the items in the provided prepaid shipping envelope with the front desk. If there is something you absolutely can’t part with, we even offer the option to purchase items at a discount off the retail price. Enjoy your fabulous travel wardrobe!
Why should I use Trvl Porter?
1. Personalization: Trvl Porter creates a truly personalized experience for each traveler. We are your personal style concierge for your travels and we make preparing for a trip and traveling, effortless.
2. Transformation: We are transforming the way people travel and experience fashion by eliminating large luggage and lending you a personalized travel wardrobe that will be waiting for you at your hotel when you arrive. Enjoy discovering stylish and contemporary wardrobe options each time you travel, without the cost of purchasing brand new items (good bye retail guilt)!
3. Save Time + Energy: You will save energy and time because you didn't have to waste it on outfit planning, packing, standing in line at ticket counters / baggage claims and hassling with your bags to and from the airport. Our research shows that people spend 4-7 hours on these activities alone.
4. Perks: Membership is free to use the service. We are currently working on multiple perks for our members from various travel providers to make you travels exceptional! Stay tuned.
5. Sustainability: By eliminating heavy luggage you are doing a large part in reducing CO2 emissions that result from weight on an airplane, which reduces your carbon footprint. By renting fashion you are saving water, electricity and emissions that it takes to manufacture a new item of clothing. Rental clothing is a more sustainable option as opposed to buying and then eventually throwing out. Plus, it's way more fun to have a rotating travel wardrobe for a quarter of retail price.
How much does the service cost?
Your personally styled rental travel wardrobe consists of 4 items for $250. Additional items are $50 each. Select as many items as you need for your trip. We take care of shipping and handling both ways.
What if I don't have a trip planned?
No problem! You can still create a profile and begin the process by entering in your style and fit preferences. When you've booked your trip and have a plan (lucky you), let us take care of your packing woes! Log in to your profile and proceed with the trip details at least 1 week in advance.
What types of items can I expect in your selections?
Trvl Porter's clothing offering includes; outerwear, sweaters, tops, dresses, pants, skirts, shorts, rompers and jumpsuits. We have 7,000+ items and will make sure you always get the latest and greatest fashion that suits your style and trip itinerary.
What brands do you offer?
We work with over 100's of established and emerging brands that are based in the United States including Diane Von Furstenberg, Paige Denim, Lovers and Friends, Halston Heritage, Milly, Rebecca Minkoff, Vince, Tory Burch, Elizabeth and James, Derek Lam 10 Crosby, Parker, Fame and Partners, Blaque Label, Calvin Klein, Alice + Olivia, Dress the Population, Thakoon, Young Fabulous and Broke, Saylor and Sanctuary to name of few.
A fun part of our service is that we introduce you to designers and brands that are based in the city you’re traveling to. That way you’ll get to discover something new and support local brands.
What sizes do you carry?
We currently carry women’s sizes 0-14 and XS-XL and some maternity XS-XL. We offer some petite length pants. As we expand, we’d love to offer additional sizes.
Can I request specific items?
Yes, when you fill out your trip details and you’re telling us about the items you’d like for each occasion on your trip, determine (casual, cocktail, etc) then explain what the item is for (beach, business conference, lunch meeting, etc) and be descriptive in the box if you'd like something specific.
I don't see the clothing selections in my Lookbook?
Once you submit your trip details, our stylists will review and personalize a set of options based on your style + trip details. Your travel wardrobe will be available to approve in the Lookbook section of your profile 7-10 days before the check-in date on your trip. You'll receive an email notification, or you can simply log in.
How do I know my travel wardrobe will fit?
Our personal stylists will use your Style + Trip Profile to determine what size/style is best for you. The more you utilize our service and provide feedback, we will be able match your wardrobe with the size and brands that will match your body type.
What if the items I ordered don't fit or have an issue?
This is a part of our business we are working on really hard! It can be stressful not knowing if your items will fit like you expect. We unfortunately cannot guarantee that every article of clothing will fit perfectly. We suggest you bring a few of your staple items to ensure that you have something you absolutely love. We are working on an option for a few cities where you can have an on-demand stylist bring additional items right to your hotel.
If you get a stuck or stubborn zipper, try running a bar of solid soap along the zipper teeth, which will help you zip more easily.
If items need to be pressed, please check care label and either iron or request housekeeping to steam. *Additional charges may apply.
If there are any problems, please email email@example.com.
Can I tailor any items?
No, we do not allow alterations on any of our clothing. If need be, you can temporarily "hem" with Hollywood Temporary Hem Tape Strips, provided you remove it prior to sending back. Or try safety pins to bring in seems or straps.
Why do you save my credit card?
Before proceeding with your trip details, we collect your credit/debit card information through a secure site, Stripe. You will not be charged. Bare with us here. We are working on streamlining the checkout process for you, while also insuring we can apply a fee in case of lost or damaged items.
When is my ordered shipped?
We automatically select the correct shipping option to ensure your items arrive 1-2 days before your hotel check-in date. USPS Tracking details will be in the lookbook section of your profile.
What if I need to change my hotel address?
Please notify us ASAP either by logging in to your profile and updating your trip in the calendar or email us, if you have a change to your hotel address. We typically send the package 6 days in advance, so you would need to let us know before we ship it out. If we end up shipping to a hotel address you aren’t staying at (because there wasn’t enough notice given to us), you will need to go pick up the package from the original address. Failure to return the items will result in a fee of 90% of the retail price of the items, charged to your card.
How long can I keep the items?
Items can be kept 7-10 days, depending on your trip. Please ship back as soon as you check out!
What cities do you ship to?
We ship to cities in the US. Currently, we do not ship internationally.
What if I fall in love with something and want to purchase?
We understand that wearing your travel wardrobe may cause you to get multiple compliments! We offer a discount off the retail price. Send us an email to firstname.lastname@example.org with the item(s) you wish to purchase and we'll send you pricing. Rental is the best way to "try before you buy."
What happens if I damage or lose an item?
Regular wear and tear is fine. Irreplaceable damage, lost items, and theft aren't included. In those cases, you'll be charged 90% of the retail price.