Trvl Porter FAQs
What is Trvl Porter?
Trvl Porter is a new and convenient way to travel and experience fashion. We are an online fashion rental and style concierge service that allows you to have designer clothing ready and waiting when you arrive at your destination. Not only do we give you freedom while traveling by eliminating large luggage, but we also take care of all the outfit planning and packing by lending you a personalized travel wardrobe, delivered right to your hotel. Our stylists hand select items based on your style and trip details and then send you options to approve for your trip. When you check-out you simply leave the items in the provided prepaid shipping envelope with the front desk. If there is something you absolutely can’t part with, we even offer the option to purchase items at a discount off the retail price. Enjoy your fabulous travel wardrobe!
Why should I use Trvl Porter?
1. Trvl Porter creates a truly personalized experience for each traveler. Based on your style and trip information, our stylists select options that will be perfect for you. We are your personal style concierge for your travels and we make preparing for a trip and traveling, effortless.
We are transforming the way people travel and experience fashion by eliminating luggage and lending you a personalized travel wardrobe that will be waiting for you at your hotel when you arrive. Enjoy stylish and contemporary wardrobe options each time you travel, without the cost of purchasing brand new items (that may only be worn once and shoved in the back of your closet).
2. You will save energy and time because you didn't have to waste it on outfit planning, packing, standing in line at ticket counters / baggage claims and hassling with your bags to and from the airport.
3. By eliminating luggage you also are doing a large part in reducing CO2 emissions that result from weight on an airplane. Use Trvl Porter and reduce your carbon footprint.
4. By renting fashion you are saving water, electricity and emissions that it takes to manufacture a new item of clothing. Also, renting is a more sustainable option as opposed to buying and then throwing out.
How does it work?
1. Begin your journey
Get started by becoming an exclusive member and filling out your Style Profile and Fit Preferences. This information helps us to understand your style, size/fit preferences and body shape, allowing us to know what types and sizes of clothing will work best for you. Completing this should take less than 10 minutes. Then, when you book a trip, simply log in and fill our your trip details, including location, check-in date, duration and types of clothing needed so we can custom style your travel wardrobe. We'll need 10 days in advance to prepare and ship your travel wardrobe by your check-in date.
2. Review your professionally styled travel wardrobe
Our stylists will use your information to create a personalized travel wardrobe for you to approve. Your wardrobe consists of 4 items for just $250. Additional items are $70 each. These prices include all shipping costs. Select as many items as you need for your trip and we will send a payment link after you confirm your selections. Items must be selected within 12 hours, as our inventory is constantly changing.
3. Pack your essentials
Pack your favorite essentials into your carry-on, such as makeup, sleepwear, shoes, undergarments and a backup outfit. We’re still in the early stages of our business and want to make sure you have the most positive experience.
4. Pick up your travel wardrobe + enjoy
When you arrive at your hotel, pick up the package* under your name. Wear and enjoy items for up to five days.
Please share your travel and style journey with us by tagging @trvlporter and #mytrvlwardrobe
*When opening package, please make sure to keep the prepaid shipping envelope for the return.
5. Drop items at front desk
When checking out, place and seal items in the provided prepaid shipping envelope. Make sure to leave at the front desk and ask for them to ship with their outgoing FedEx mail.
If you would like to keep any items, we provide a discount off the retail price! Please email us for pricing and we’ll send you information. Let us know what you’re keeping and we’ll send an invoice.
6. Please complete the post-trip survey
We will email you a post-trip survey so you can give us specific feedback about fit and style of each item. With this information, we're able to send you better options on your next trip because we have a better understanding of what did and didn’t work for you. We will also give you a discount on your next trip as a thank you for your feedback.
How much does the service cost?
Your personally styled wardrobe consists of 4 items for just $250. Additional items are $70 each. Select as many items as you need for your trip. If you would like to keep any items, please email us for pricing and we’ll send you information.
What is included in the cost?
There are no shipping and handling fees. We take care of that for you, both ways. Insurance is included and covers minor damage and stains. If an item is damaged beyond repair, the fee is the retail price of the item. If an item is never returned, the fee is double the retail price of the item.
When is my ordered shipped?
We automatically select the correct shipping option to ensure your items arrive to you by your hotel check-in date.
Will I be able to track my shipment?
Yes, once your package is on it’s way, you will receive an email with a tracking number.
What if I need to change my hotel address?
Please notify us ASAP if you have a change to your hotel address. We typically send the package 6 days in advance, so you would need to let us know before we ship it out. If we end up shipping to a hotel address you aren’t staying at (because there wasn’t enough notice given to us), you will need to go pick up the package from the original address. Failure to return the items will result in a penalty fee of double the retail price of the items charged to your card.
What cities do you ship to?
At this time, we are exclusively available in the following cities: San Francisco Bay Area, Napa, Lake Tahoe, Santa Barbara, Los Angeles Area, Orange County, Palm Springs, San Diego, Las Vegas, Phoenix, Denver, Salt Lake City.
Many more cities coming soon. Sign up to learn when new cities are added, as well as exclusive perks, travel tips/deals and special events.
What types of items can I expect in your selections?
We currently offer outerwear, sweaters, tops, dresses, pants, skirts and shorts. We have a wide variety of top name brands and styles to make sure you always get the latest and greatest fashions that fit the destination and type of travel you need.
What brands do you offer?
We work with over 50 established and emerging brands that are based in the United States including Diane Von Furstenberg, Lovers and Friends, Rebecca Minkoff, Vince, Tory Burch, Elizabeth and James, Derek Lam 10 Crosby, Aella, Calvin Klein, Alice + Olivia, Young Fabulous and Broke, dRA and Saylor to name of few.
A fun part of our service is that we introduce you to designers and brands that are based in the city you’re traveling to. That way you’ll get to discover something new and support local brands.
What sizes do you carry?
We currently carry women’s sizes 0-14 and XS-L and maternity XS-XL. We offer some petite length pants. As we grow and evolve we’d love to offer additional sizes.
Can I request specific items?
Yes, when you fill out your style and trip details and you’re telling us about the items you’d like for each occasion on your trip, determine (casual, cocktail, etc) then explain what the item is for (beach, business conference, lunch meeting, etc) and be specific in the other box if you want something in particular (red shift dress with sleeves, tan blazer, fur coat, etc).
How do I know my travel wardrobe will fit?
Our personal stylists will use your Style + Trip Profile to determine what size/style is best for you. The more you utilize our service and provide feedback, we will be able match your wardrobe with the size and brands that will match your body type.
What if the items I ordered don't fit or have an issue?
This is a part of our business we are working on really hard! It can be stressful not knowing if your items will fit like you expect. We unfortunately cannot guarantee that every article of clothing will fit perfectly. We suggest you bring two back up outfits to ensure that you have the best experience. The more you utilize our service and provide feedback, we will be able match your wardrobe with the size and brands that will match your body type. However, we are working on an option for a few cities where you can have an on-demand stylist bring additional items right to your hotel.
If you get a stuck or stubborn zipper, try running a bar of solid soap along the zipper teeth, which will help you zip more easily.
If items need to be pressed, please check care label and either iron or request housekeeping to steam. *Additional charges may apply.
If there are any problems, please email firstname.lastname@example.org.
Can I tailor any items?
No, we do not allow alterations on any of our clothing. If need be, you can temporarily "hem" with Hollywood Temporary Hem Tape Strips, provided you remove it prior to sending back.